Strict workplace hierarchies are on their way out. Long gone are the days where a single manager holds the power to force employees to work overtime or manipulate company finances.
Instead, the corporate world has shifted towards flat team structures and employee empowerment.
While it’s led to a boost in worker morale, senior leaders now realize that they may need to set clearer expectations and help employees make the right decisions. And there are still plenty of cases where hierarchies prove necessary.
One helpful tool to make this decision process simpler is a good approval matrix. So in this post, you’ll learn where approval matrices fit in your business, and how to overcome the most common challenges in implementing an approval authority matrix.
What is an approval matrix?
An approval matrix sets out the key authorities in any decision-making process, and the bases on which they make decisions. It typically follows an “if x then y” structure in order to create clear rules.
This removes the emotional decision making that often occurs in times of stress, reduces mistakes, and creates responsibility and ownership within the organization.
Why use an approval matrix?
You want team members to feel empowered and move quickly through business challenges. But typically, mutiple personnel are assigned to decision making, based on category and scale.
For example, the CFO may be personally required to approve any transaction over $10,000. There may be a different approver for purchases between $1,000-$10,000, and a different authority still for those less valuable.
Examples of approval matrices
An approval matrix can theoretically be applied at every level of an organization, and at every level. Here are some examples of approval matrices:
- Corporate purchasing
- Project approvals
- Expense claims
- Business travel
- Content process
- Contract documents
A corporate purchasing approval matrix refers to decisions made around vendors, the procurement process, and purchase orders. When your product team needs to purchase key supplies, they should know who approves the transaction and what documentation is required.
A project approval matrix will set a hierarchy, as well as rules, to help determine the business strategy. Encompassing the big picture and long term plan, a project approvals matrix can aid a supervisor in making decisions that align with the overall direction of the business.
Expense claims are part of every business. But these days, employees are increasingly getting away with errors and maverick spend. With an approval matrix, there's a lower chance of unexplained expenses being approved, and employees can access company purchasing cards to reduce the time it takes to reimburse personal spending.
Business travel for events and conferences incurs costs, and leaders need to justify these expenses. An approval matrix may also be used to determine the necessity of attendance, based on potential business gain.
T&E expenses may also be cleaned up by undergoing an approval matrix. Clearly show employees how and when to claim costs, and you reduce wasted time and money.
Marketing teams may benefit from creating an approval matrix for content systems. First, determine the stages of the process such as ideation, briefing, creation, editing, publishing. Then create rules around which stages require approval, as well as the person who should take on on each role.
The legal team may also benefit from an approval matrix, especially when involved with contract signing and documentation. It ensures that due process occurs and can condense the timeline, since documentation such as a vendor contract can move through the matrix easily.
Moreover, other employees won't be familiar with legal processes and principles. So a public approval matrix helps them work with suppliers and partners more effectively.
Spend approval authority
Let’s say your company creates an approval matrix for business purchases and expenses. Who is responsible for approving each request?
Typically, this can depend on the category of expense, as well as the amount. For example, expenses below a specified amount may not require approval and are automatically authorized. Expenses higher than that amount, but lower than another threshold, may require their green light from their manager.
Passing a higher threshold may require a department head's consent, while more excessive expenses require the direct approval of a CFO or CMO.
Approval matrix challenges
There are several common challenges for companies to implement approval matrices. First, without transparency around the decision-making authority, the process can become slow and arduous. This often makes employees frustrated with the process, and has the potential to drive maverick spend (as well as unhappy stakeholders).
Requests can easily get lost when approval matrices lack a central location. They get buried in email threads, or lead to awkward conversations.
A scattered flow of information makes the finance department's work so much slower than it needs to be.
Scaling your approval matrix
While businesses can find ways to get around these other issues, they often find that approvals tend to become a bottleneck in times of growth. During scaling periods, the designated approver can become so overwhelmed that they may end up passing the work on to an additional approval person, lengthening the process.
For scaling companies, ensure that every system and business process is properly set up prior to periods of growth. This creates a smooth environment and reduces hurdles to company growth.
How to automate approvals
Fortunately, the solution towards the bottleneck is simple: streamline the process using automation tools. By building these tools into your current systems, the learning curve is finite and new staff can onboard quickly.
With Spendesk, every employee has their own matrix built in. Customizable spending controls (down to the time of day) mean that approvals are tailor-made for each and every member of staff. For those who require it, this means much faster approvals and quicker reactions to any disputes that occur.
As soon as the purchase request is made, the designated manager (or team) is notified and can choose to approve, deny or request further information. An automated expense approval matrix removes the need for long email chains or awkward conversations entirely.
Empower your financial department to control company spending without looking over the shoulders of your employees.